Refund policy

At Casly, your satisfaction is our priority. If something isn't right, we'll make it right.

30-Day Returns
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.

How to Request a Return
Email us at support@casly.store with your order number and reason for return. We'll respond within 24 hours with return instructions.

Damaged or Wrong Items
If your item arrived damaged, defective, or incorrect, we'll send a free replacement or full refund — no return required. Just email us a photo.

Exchanges
We're happy to exchange an item for a different size or color within 30 days of delivery, subject to availability. Email us at support@casly.store with your order number and the exchange you'd like — we'll respond within 24 hours with instructions. Customers are responsible for return shipping costs on exchanges unless the original item was defective or incorrect.

Refunds
Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact: support@casly.store | (424) 458-6413