FAQ

Frequently Asked Questions

What kind of products do you sell?
We focus on simple, well-made accessories for your desk and home office — cable organizers, laptop stands, desk organizers, and desk mats.

How long does shipping take?
Orders are processed within 1–3 business days, then take about 6–11 business days in transit. Total delivery time is typically 7–14 business days. You'll get a confirmation email when you order and a tracking email once it ships.

Do you offer free shipping?
Yes — we offer free standard shipping on every U.S. order, with no minimum purchase required and no hidden charges.

Do you accept returns?
Yes, within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Email support@casly.store with your order number and reason for return, and we'll respond within 24 hours with instructions.

What if my item arrives damaged or wrong?
We'll send a free replacement or full refund — no return required. Just email us a photo at support@casly.store.

How long do refunds take?
Once your return is received and inspected, refunds are processed to your original payment method within 5–10 business days.

What payment methods do you accept?
We accept all major payment methods available at checkout.

Do you ship internationally?
Not currently — we ship only within the United States.

How can I contact you?
Email support@casly.store or call (424) 458-6413. Our support hours are Monday–Friday, 9am–6pm EST, and we respond to all emails within 24 hours.